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1. Submission of Complaints/Appeals: Participants are encouraged to send their complaints or appeals through one of the following methods:
2. Acknowledgment of Complaint/Appeal: Upon receipt, the complaint or appeal will be acknowledged by the PTP within 2-4 working days.
3. Record and Review: The complaint or appeal will be documented in the official complaints/appeals register and reviewed by the PT Coordinators for further evaluation.
4. Decision Making: The decision regarding the complaint or appeal will be made by the Chairman following due process and will be considered final. No further communication will be entertained in this regard.
5. Corrective and Preventive Action: If necessary, corrective and preventive actions will be taken based on the outcome of the complaint or appeal.
6. Status Update: Participants will be provided with an update regarding the status of their complaint or appeal within 7 working days from submission.
Important Notes:
- QC Package-Related Complaints: Any complaints or appeals related to QC packages, including PT item breakage, delivery issues, or any other discrepancies, must be reported within 2 working days of PT item receipt.
- PT Report Evaluation Queries: Any queries regarding the evaluation of PT reports must be raised within 7 days of the results release.
This procedure ensures timely resolution of complaints and appeals, while maintaining transparency and accountability in handling issues. |